Client Tools

You’ve got questions? We have solutions.

Need a platform to upload and proof your files? Seeking answers to frequently asked questions or staying updated on industry news?

You’re in the right place!

Explore links to access proofing portals, find Quick Start PDF downloads, and watch tutorial videos. For further assistance, reach out to your Account Representative, Customer Service Representative or fill out the Contact Form below.

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Common QuestionsEquipment ListFile TransfersFile ProofingVideo LibraryContact Us

Common Questions

Great question! The easiest way is to reach out to your Gilson Account Representative via email or phone. Don’t have a representative? Not to worry! Simply fill out our easy Contact Form and you’ll be matched one to get things started. We look forward to working with you!

Great question! Because we offer so many unique solutions and production capabilities, it’s difficult to provide a general answer. We typically can turn a standard print project around in 5-10 days from proof approval. Always check with your Gilson account executive or customer service representative for a more accurate timeline, and be clear about your needs and delivery dates when initiating the project. We look forward to working with you to meet your requirements!

We love that question! We’ve invested more than $5 million in new technology and equipment since 2021, and we look forward to continuing to grow to support your needs. Our production capabilities include commercial offset, digital, and large format printing as well as traditional finishing and CNC router capabilities. We also offer complete in-house design, document composition, data solutions, mailing, fulfillment, and distribution services. We’re a true one-stop shop!

Yes! We offer world-class digital print technology for maximum environmental consideration, including water-based inks in digital devices, vegetable-based inks in our offset presses, and we minimize use of hazardous chemicals in production processes whenever possible. We also have implemented company-wide recycling programs and put forth a conscious effort to reduce paper and cardboard entering the waste stream, as well as investing in technology that reduces carbon footprint. As of 2023 we are also a PrintReleaf Channel Partner, which allows us to help our customers achieve their sustainability goals by providing reforestation services to offset their paper consumption. Please reach out to your Gilson account representative to learn more about how we can help you achieve your goals!

If you are not already working with a Gilson account representative, you can begin by visiting our Contact Us page and someone will be in touch with you to kick off your project. All quotes are valid for 30 days unless otherwise specified.

You can upload files to Gilson in a number of ways. You can use Gilson Portal, powered by Heidelberg Prinect. You can also choose to use WeTransfer, which is great for sending large files via email. You can also contact your Gilson Customer Service representative about setting up FTP sites, OneDrive locations, Google Drive locations, or any other convenient file share options for you and your team.

Gilson Portal is an online tool provided by Heidelberg that allows you to upload, proof, and approve your production files as a Gilson customer. Launched in April 2022, it replaces the previous Kodak Insite proofing portal.

The Gilson Portal can be accessed by clicking here. If you do not already have a username and password, please fill out the form on the ‘Contact Us’ tab and one will be created for you. 

Yes; if you were previously emailing files, or uploading files to an online file transfer site or FTP site, you can continue to do so. You’ll be notified via email of the best way to proof your files once they have been received and are ready for review.

Equipment List

Over the course of 75+ years in the printing business, we’ve built quite a reputation as an early adopter of cutting-edge technologies. We have the skills and technology to handle virtually any print project, in any quantity, for any budget.

Whatever the job, we deliver a high-quality finished product – which is why some of the nation’s most image-conscious companies rely on us. Download our complete Equipment List here.

File Transfers

Need to send a large file or zipped folder? One easy way is to use a file transfer service such as WeTransfer. Note that these transfers do expire after a period of time, so if you need a more permanent solution, please consider uploading files via the Gilson Portal or contacting your Customer Service Representative about FTP or FileShare options.

File Proofing

Once your files are in process at Gilson, your Customer Service Representative will either email you proofs, or send you a link to proof your files directly on the Gilson Portal, powered by Heidelberg Prinect.

For access to the Portal, please login to portal.gilsongraphics.com using your credentials.

*Need to register, or not sure what your credentials are? Contact your Gilson customer service representative or complete our Contact Form. 

Video Library

Visit our Gilson YouTube Channel to subscribe, see the latest video content, and explore client projects and inspiration!

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Contact Us

Have a question? Need to talk with someone? Time to start your project? Complete this quick form and someone from our customer support team will be back in touch before the day is done!

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